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Three
Flavors of trixbox Pro
With trixbox Pro Standard
Edition (SE), Enterprise Edition (EE), and Call Center Edition (CCE), trixbox is
all about choice! Like trixbox CE, trixbox Pro SE is available at no cost, while
trixbox Pro EE and trixbox Pro CCE are available at a low monthly cost or an
affordable lifetime license fee.
What sets trixbox Pro apart from other telephony solutions is its patent-pending
hybrid-hosted architecture. This means you get both the reliability advantage of
a premise hardware and the flexibility advantage of hosted PBX in one solution.
trixbox Pro Standard Edition (SE)
Recommended Deployment: 1-10 employees
trixbox Pro Standard Edition is a free hybrid-hosted telephony solution based on
Asterisk and improved for reliability and scalability (up to 500 users per
site*). trixbox Pro SE provides enterprise-class phone system features for FREE!
Besides the usual fare of Asterisk features, trixbox Pro SE includes: an easy
user interface, web-based voicemail, powerful exportable reporting,
click-to-call, integrated HUDlite, mouse-driven operator panel, Outlook
integration, real-time resource graphs, system alerts, auto-card configuring,
seamless VoIP trunking, simplified co-branding, and more.
trixbox Pro Enterprise Edition (EE)
Recommended Deployment: 10-500 employees
Buy licenses
[here]
trixbox Pro Enterprise Edition (EE) is a step up from trixbox Pro SE, trixbox Pro EE contains all of the features of Standard Edition, plus conference bridges, multiple auto-attendants, paging, intercom (group + individual), group permissions, full reseller re-branding capabilities, and more. trixbox Pro EE also comes standard with HUD Pro, which adds presence management, drag and drop call control, private enterprise chat, interactive desktop alerts and more.
trixbox Pro Call Center
Edition (CCE)
Recommended Deployment: Call center w/ 2 - 200 agents
Buy licenses
[here]
trixbox Pro Call Center Edition builds on the powerful features of both Standard
and Enterprise Edition by adding advanced call center capabilities at an
unbelievably low price. Designed for companies with 2 - 200 agents, Call Center
Edition adds robust ACD and IVR capabilities with unlimited queues**,
skills-based routing, real-time queue statistics, graphical reports, web-based
recording access, and more. trixbox Pro CCE comes with HUD Pro, which brings
advanced agent capabilities such as on-the-fly recording, call barge, call
monitor, CRM integration, and one-touch agent login.
*Depending on hardware used.
**Number of queues is simply a function of
CPU resource availability.
Free Resources:
Knowledge Base |
Community |
Glossary |
White Papers
trixbox Pro Feature Comparison
Feature
Definitions:
[here]
|
Features |
Standard Edition w/HUDlite |
Enterprise Edition w/HUD Pro |
Call Center Edition
w/HUD Pro |
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Auto-Attendant (IVR) |
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Outlook Integration |
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Voicemail |
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Voicemail-to-Email |
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Hot Desk |
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Music-on-Hold |
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Scheduler |
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Custom CTI (AGI) |
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Analog & IP Phones |
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Ring-All (Blast Group) |
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Call Forwarding |
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Name Directory |
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DIDs |
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Unlimited VoIP Accounts |
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PSTN Fallback |
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| (patent-pending)
Telecommuters |
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Branch Office Support |
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Web-based Control Panel |
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Powerful Reporting |
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Auto Phone Provisioning |
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Re-Brandable Interface |
co |
full |
full |
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Conference Bridge |
- |
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Extension Groups |
- |
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Routing by DIDs |
- |
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Paging / Zone Paging |
- |
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Intercom / Zone Intercom |
- |
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Voicemail Groups |
- |
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Advanced Call Forwarding |
- |
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Call Return |
- |
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Call Out |
- |
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Report Exporting (.csv) |
- |
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Custom Caller IDs |
- |
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IVR Authentication |
- |
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SMS/Pager Voicemail Notify |
- |
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Upload Voice Prompts |
- |
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Alerts & Notifications |
- |
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Trunks Status Pages |
- |
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Real-Time System Graphs |
- |
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Historical System Graphs |
- |
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Unlimited Call Queues** |
- |
- |
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Full Featured A.C.D. |
- |
- |
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Skills-based Routing |
- |
- |
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Graphical Queue Reports |
- |
- |
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Agent Call Recording |
- |
- |
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Agent Variable Log-off |
- |
- |
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Agents on Cell Phones |
- |
- |
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Agents Shared across Sites |
- |
- |
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Real-Time Queue Stats |
- |
- |
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HUD (Heads Up Display)
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Operator Panel (w/ BLF) * |
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Call Parking Area |
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Drag & Drop Call Control |
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Color-Coded Call Status |
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Drag & Drop to Voicemail |
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Extension Sorting |
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Enterprise Instant Messaging |
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Outlook Integration |
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Presence Management |
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Click-to-Call Mobile Phones |
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Click-to-Email |
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Desktop Alerts |
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Interactive Desktop Alerts |
- |
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Group & User Permissions |
- |
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Extension Grouping |
- |
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Extension Search |
- |
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Extension Search - QuickMenu |
- |
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Shortcuts (Hotkeys) |
- |
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On-the-Fly Recording |
- |
- |
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Queue Status |
- |
- |
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Agent Login/Logout |
- |
- |
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Call Barging (active) |
- |
- |
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Call Monitoring (passive) |
- |
- |
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Web Access to Recordings |
- |
- |
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Advanced CRM Integration |
- |
- |
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* The Operator Panel feature requires i) a phone with BLF
capability and ii) a phone that is natively supported by Asterisk.
** Unlimited configuration, hardware platform may impose operational constraint
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