We ship Monday through Friday from 8AM-6PM Central Standard Time.
Returning A Product To Voiplink
3 Easy Steps
Voiplink will accept a return on good product within 30 days of shipping for any reason with a 15% restock fee. Must be in original box with no writing, tape, or damage of any kind to the box.
For new product: Serial number on the phone must match the box it is returned in.
If for any reason the product can no longer be sold as NEW we will charge a higher restock fee depending on the cost difference to bring in as used.
After 30 days we repair/replace only.
1. Review The Applicable Product Warranty Policy
Please review our Limited Warranty Policy.
2. Create An Online RMA For Your Item
Once you have determined that your product is eligible for return, you will need to create an online RMA (Return Merchandise Authorization) number so we can identify it. We ask that all RMA's be requested online for maximum efficiency.
3. Send The Product To Voiplink
Once your RMA has been approved we will send you several emails. You will need to print out two of these emails and include them with your package(s). Please do not use the manufacturer packaging as the shipping container. It is necessary to double box your return to ensure safe delivery.